“Seek First To Understand”
In 2013, Hubbard-Hall commissioned a third party, double blind survey to uncover the specific performance metrics by which manufacturers judge their chemical suppliers. According to the survey the 3 most important factors to our customer base are as follows:
- Product Consistency
- Quick Issue Resolution
- On Time Delivery
So how is Hubbard-Hall performing against these metrics? Well, this graph displays our On Time Delivery data for YTD and starting in July we will updating the website on a monthly basis with the key indicators.
If you really want to get granular, we will bring the data to you. For any strategic account or prospect, we will send a member of the senior management team along with your sales rep to discuss the specific performance metrics for your company or, if you are new to HH, your industry/like companies.
Since November of 2013, we have made 39 such presentations to manufacturers throughout the U.S.