Course Descriptions
Business, Finance, Marketing, HR/Legal and Management Series
Basic Finance for Non-Financial Managers -
This course helps non-financial managers make sense of the terms and concepts that are used in managing the financial aspects of a business. It explains basic financial structure and discusses the financial information you must have to run a business. You will learn how to read financial reports and understand the purpose and limitations of each. You will also get tools and methods to give you a complete picture of your financial position.
Course code: BS7V145
Being a Successful Supervisor -
This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work group, personal skill assessments, and methods for organizing and managing the workflow.
Course code: PD7V166
Business Finance Basics -
Every employee plays a role in financial management. Finance involves understanding and making good financial decisions at all organizational levels. This course presents information about the fundamentals of corporate finance. It shows how various work activities can and do affect the financial health of an organization. The course introduces concepts, examples, and knowledge that non-financially oriented employees need in order to understand the role finance plays in an organization's decision-making process.
Course Code: PD7V031
Business Intercultural Etiquette -
Addresses how to build positive business relationships with other cultures using tools and techniques to help you interpret body language, respect customs, and understand audiences. There are suggestions for recognizing and responding to conflicting priorities, different dress codes, and other details such as the proper etiquette for gift giving in the international business arena.
Course Code: BS7V150
Business Writing Being Effective -
This course teaches you how to organize, write and edit messages. As we have learned, preparation is crucial. Many business communicators know how to gather research but may not know be aware of the writing process, from preplanning, to research patterns, to first draft. This course presents a time-tested approach for organizing, writing and revising a professional business message.
Course Code: PD7V081
Business Writing Letters and Emails -
This course explains how to use the 3 x 3 Writing Process for routine business correspondence. You will learn how to correspond with different audiences-customers, employees and superiors. You will also learn to write for different mediums-letters, memos and emails. The course will help you to improve your ability to write coherent business messages.
Course Code: PD7V092
Business Writing Preparation -
Over 90 percent of all business communication is in the form of writing. In this course, you will learn how to write a concise and informative business message. Your continued success in today's business environment depends to a great extent on your ability to organize and write professional business messages. This course provides a systematic approach to the writing process.
Course Code: PD7V080
Business Writing Reports and Proposals -
This course presents solid, logical techniques for writing two crucial business documents-proposals and reports. It covers the various types of business reports and proposals, their structure, purpose and content, as well as professional models of reports written by seasoned experts. It is designed to show the student the basic components of each kind of business report and proposal in use today, including formal and informal formats.
Course Code: PD7V079
Change Management -
This course covers the most essential elements of living with and managing continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that all employees experience, and suggestions for rebuilding trust and developing commitment to the changes that are implemented.
Course Code: BS7V171
Communicating As A Team -
Organizations today are leaner and flatter, and they increasingly rely on employee teams to handle projects. Therefore, communication within teams is crucial to an organization's success. This course helps you develop more powerful, effective team communication skills, and acquaints you with techniques for holding efficient, productive team meetings.
Course Code: PD7V091
Communicating At Work -
Communication in the work environment is a vastly misunderstood skill. Too often, poor communication skills hinder employee and interoffice teamwork. Because of heightened global competition, innovative office technologies, flatter hierarchical structures, and effective communications are more important than ever. This course will acquaint you with the dynamics of communication in the workplace and help you develop more effective communication skills. It will also teach you how handle ethical situations in the workplace.
Course Code: PD7V082
Communicating Cross Culturally -
This course is designed to help reduce the risk of miscommunication and miscues that can occur as a result of differences in cultural background. Such miscommunications can have a significant negative impact performance, relationships and teamwork. This course helps you understand the communication styles of coworkers and offers information vital to successful cross-cultural workplace communication.
Course Code: PD7V065
Communicating Interpersonally -
This course will teach you what you need to know to communicate effectively and show you how to practice, perfect and master these skills. You will learn how to assume responsibility for understanding what another person is saying and for making sure that you are understood. You will also learn how content and process affect communication.
Course Code: PD7V085
Communicating Negative Messages -
This course presents tactful, effective strategies for communicating bad or unwelcome news to others. You will learn strategies for presenting negative messages both inside and outside an organization. You will learn skills specifically designed for the delicate job of delivering bad news. This includes considering legal matters and recognizing cultural differences.
Course Code: PD7V083
Communicating Non Verbally -
This course provides an introduction to the meaning of signals projected through body language. You will learn how these signals provide clues to attitudes and feelings that can be explored and verified with effective verbal communication. By learning and practicing the techniques presented in this course, you can become a more effective communicator.
Course Code: PD7V086
Communicating Persuasively -
This course presents techniques in the art of persuading others. It shows you how to use the 3 x 3 Writing Plan to organize and compose messages. It also presents a toolbox of new techniques for writing persuasive internal messages, sales messages, news releases, claims and adjustments, and action requests
Course Code: PD7V088
Communicating Proactively -
This course presents three proactive communication models and provides multiple examples that will help you identify the components of each. The three models-the explanation model, agreement model and closure model-will teach you how to become a stronger, more positive communicator.
Course Code: PD7V089
Communicating Reactively -
This course discusses techniques to use when communicating with someone who questions what you are saying, or doubts that the information you are providing is correct. Our instinctive reaction is to become defensive in this type of situation-preventing any hope of a positive outcome. The course explains why people question or doubt. You will learn to use non-confrontational methods to clarify information and participate in constructive, positive communication.
Course Code: PD7V090
Communication Basics -
This course examines the fundamental elements of communication and describes how you can send clear and consistent messages to a Receiver. It gives tips for choosing the right communication method and considering other important factors that impact effectiveness. It covers effective listening and feedback skills in practical and immediately useful strategies and tips.
Course Code: BS7V135
Conflict Management -
Conflict is an inevitable part of any organization. Traditionally, managers viewed conflict negatively but recent research has shown that conflict can have positive effects on an organization if managed effectively. This course will help you understand the difference between functional and dysfunctional conflict. It will provide a useful model of conflict development to diagnose and treat conflicts in the work place. Common causes of conflict are discussed and strategies for resolving conflict are presented. You will also learn how to use functional conflict to increase innovation, change, and creativity in your organization.
Course Code: PD7V064
Customer Loyalty Improvement -
This course will provide employees and managers with a basic understanding of and tools for building customer loyalty. It covers basic principles and approaches to dealing with customers and creating loyal, repeat customers.
Course Code: BS7V113
Customer Support -
This course teaches you to use the power of the Internet to better support customers during the sales process and to increase customer satisfaction. You will learn about personalization techniques that permit firms to offer highly customized and individualized products and services. You will learn how to implement personalization for your company and to calculate the value it produces. The course also explains how a company can use Web enhancements to increase customer retention and loyalty as well as improve its best practices.
Course Code: BS7V111
Delegating -
This course takes you through every step of the delegation process from beginning to end. You will learn how to define a task and determine to whom it should be given. There are tips and techniques for monitoring a project's progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you get the most value from every assignment.
Course Code: BS7V147
Delegation -
Effective delegation is a strategic tool that leaders use to save time, enhance the morale of workers, and develop junior employees by placing authority in their hands. In this course, you will explore the delegation process, learn to overcome barriers to delegation and give effective feedback. You will learn to apply this powerful tool for the benefit of your organization.
Course Code: PD7V066
Delivering Effective Feedback -
Many people have good intentions of providing helpful feedback, but do not know the simple rules and techniques for doing it effectively. This course includes tools to develop helpful feedback and use it to motivate employees. It has techniques and methods to foster a nurturing environment, convey your improvement ideas, check for understanding, and help others learn from their mistakes.
Course Code: BS7V136
Developing "Brand You" -
This course provides ideas and exercises designed to help you formulate clear ideas about creating "Brand You" and about managing your career. It will help you focus on what you like about your current position, what you would like in your next position, and what actions you need to take to gain control over your career. You will assess your strengths and devise a plan to work on your weaknesses.
Course Code: HR7V047
Developing a Strategic Plan -
This course leads you step-by-step through the development of a strategic plan, beginning with a powerful mission statement, analysis of your organization's strengths and weaknesses, and assessment of your competitive position. It includes tips on how to communicate the plan throughout the organization, convert it into action by developing supporting tactical plans, and reinforce results at all levels.
Course Code: BS7V172
Developing A Strong Leadership Team -
This course covers the key elements of how to create a leadership team that is a model for the rest of the organization. The strategies and tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. This course also contains techniques for avoiding power struggles and resolving issues to keep leaders focused and aligned.
Course Code: BS7V173
Developing Diverse Teams -
This course will help you understand the impact of cultural factors when you attempt to build harmonious and productive work units. You will learn to build a team that encourages mutual accountability, trust, problem solving, conflict-management, and an appreciation for the unique contributions by all. You will also learn to foster enthusiasm about the collective purpose of the team and each person's role in accomplishing that purpose.
Course Code: HR7V056
Developing Strong Customer Relationships -
This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer-friendly culture will be just one of the payoffs you'll get from using the methods and approach in this course.
Course Code: BS7V128
Developing Your Career Path -
Resumes are invaluable tools in the job search process. One extremely important purpose lies in the preparation process itself. You learn about yourself, your accomplishments and your goals. You also learn how to package and present yourself to fit the employer's needs.
Course Code: HR7V043
Discharging An Employee -
There are strict legal requirements as well as personal accountability when discharging an employee. This course covers all the critical aspects of termination, including information about the law and how it impacts the process and your decision. You will be given methods for identifying when discharge is appropriate and tools to help you prepare for the meeting. You will also learn specific techniques for communicating the decision and handling difficult employee reactions.
Course Code: BS7V137
Doing Performance Reviews -
Covers one of the most challenging responsibilities that leaders have, reviews. This course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. You'll be given techniques for dealing with challenging situations and responses, and important suggestions for improving employee performance in the next review period.
Course Code: BS7V138
Drug-Free Workplace Orientation -
This training course provides employees and supervisors with required training related to a drug-free workplace policy including: the impact and prevalence of drugs in the workplace, policy goals, possible signs of abuse, actions to take when abuse is suspected, stages of addiction, circumstances that could prompt drug testing, Employee Assistance Programs, and the supervisor's role.
Course Code: DG2T065-F7T
Effective Approaches to Employee Discipline -
By implementing an effective workplace discipline policy, employees will know what is expected of them and what penalties may be imposed for certain offenses. This course provides practical advice on implementing or improving your discipline policy. You will learn to establish a policy and document all incidents, keep workforce dissatisfaction to a minimum, increase productivity, and boost morale.
Course Code: HR7V055
Employee Discipline -
When a situation exists where employee discipline is required, it can be difficult for a supervisor or manager to be sure they are acting appropriately. This course provides information on conducting an effective workplace investigation and discusses the common methods of discipline that exist in the workplace today. The information presented will help you to treat your employees fairly and avoid possible charges of discrimination relating to disciplinary actions. You will learn how to conduct an investigation and apply an appropriate method of discipline.
Course Code: HR7V058
Employee Disciplining -
This course will help managers to improve overall performance by knowing when and how to take corrective action with problem employees. There are specific disciplinary methods in this course and techniques to ensure compliance. There are also tools and techniques for developing workable solutions with the individual involved and direction on what can be done if efforts are not successful.
Course Code: BS7V167
Employee Ethics -
Business ethics is no longer a subject reserved for executives and managers. Employees on the front line who deal with customers, suppliers, competitors, and their peers are expected to make good decisions everyday based on the organization's values and contemporary standards in business ethics. If they do not, the cost to their organization impacts both their finances and their reputation. This course helps you understand the importance of recognizing an ethical dilemma and acting accordingly. It helps you make ethical decisions in your daily work life.
Course Code: HR7V063
Employee Motivation -
A motivated and dedicated workforce is the formula for long-term success. This course gives practical suggestions for identifying group and individual motivating factors and mobilizing them to energize employees. There are tools, techniques, and methods for revitalizing the work place and encouraging initiative in each person in order to move everyone forward.
Course Code: BS7V170
Employee Performance Recognition -
Motivated employees don't just happen-they are the result of effective leadership. You will learn how to lay the groundwork for successfully recognizing employee performance, and find out how to identify the recognition methods that your organization offers. There are suggestions for powerful non-monetary rewards and ideas on how to use the job as a way to recognize and motivate. There are also techniques to help you deliver recognition effectively through coaching and feedback.
Course Code: BS7V129
Employee Time Management -
This course is designed to assist individuals in diverse occupations to understand time management and to practice specific techniques to improve their efficiency. The specific techniques presented include making lists, using a personal organizer, handling interruptions and delegating work tasks. The course discusses how time management skills will help you overcome the effects of stress.
Course Code: PD7V123
Enhancing Your Speaking Skills -
This course offers everything the business communicator needs to improve his or her public speaking and oral presentation skills. The course contains information on visual aids, verbal signposts, and planning and organizing material. Your self-confidence will increase as you master your material and learn effective, successful public speaking methods. You will learn about the entire oral presentation process, including how to plan, organize, and deliver a presentation.
Course Code: PD7V084
Establishing Performance Goals and Expectations -
Productive and motivated employees are those who clearly understand what is expected of them in terms of performance and behavior. This course has tools and methods for collaboratively establishing goals and specific performance criteria for all employees. There are tips to help you obtain commitment to the goals and methods to help you review performance goals regularly. It also includes documentation guidelines and techniques to help you get results through effective feedback and positive reinforcement.
Course Code: BS7V146
Ethics for Managers -
Understanding business ethics is different from learning other subjects where there is usually one correct answer to a question. In business ethics, there is rarely a correct answer and usually the process of decision-making is as important as the conclusion. Managers need to know how ethical business practices can prevent wrongdoing in their organizations and how ethics can help employees make right choices. This course explains what is meant by the concept "business ethics" and why initiatives to develop and maintain ethical cultures in organizations are more important than ever.
Course Code: HR7V062
Handling Difficult Customers -
Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service catastrophe! Taking this course will keep you aware of some of the pitfalls, show you how to calm angry customers, and resolve their complaints while keeping your cool.
Course Code: BS7V132
Identifying and Avoiding Burnout -
This course provides strategies and tips to help assess your emotional state, locate the stressors in your life, and evaluate your expectations, which are a major contributor to burnout. You will be given guidelines to identify the various stages of burnout and methods to recognize where you are in the process. The course focuses on giving you practical techniques for managing your own frustrations and anger and getting back on track. Burnout. Exhaustion. Fatigue. Apathy. It doesn't matter what word you use. You just can't seem to get the energy to perform at your normal level. Find out how you can recognize and avoid burnout so you can achieve a balance and stay on track!
Course Code: BS7V141
Identifying and Managing Anger -
After learning to identify the different sources of anger, you will be given tools and methods to help you determine the emotional roots of your own anger and recognize how it manifests in your life. Tips will help you recognize your responses to anger, and give you tools to manage it. You will also be given powerful techniques that will help you use your anger to gain positive outcomes.
Course Code: BS7V139
Implementation of 360 Degree Feedback -
This course is designed to help participants understand how to implement a 360-degree feedback system. There are many details that make such a system operate effectively. This course discusses the issues that must be considered well before any assessments are conducted, along with the best practices that make implementation successful. The course is designed to help users become more knowledgeable about this method, whether they plan to implement in-house or seek external assistance.
Course Code: HR7V040
Individual Anger Management -
This course is designed to describe the essentials of managing anger in an appropriate and constructive manner. While designed specifically for the work environment, the core elements of this training can be applied when you are at home or on the road. The constant pressures and stresses of modern life have resulted in a growing realization that anger control methods should be taught. Rage and violence in the workplace are no longer rare occurrences. While anger is a normal human emotion, the prevalence of toxic anger is dangerous to us all. This course teaches us how to effectively manage anger in all its forms.
Course Code: PD7V121
Individual Finance: Getting Started -
This course provides an overview of all the courses in the Personal Finance curriculum and helps you take the first step towards taking charge of your financial future. Fill in the profile questionnaire to receive a personalized curriculum for the courses offered in Personal Finance. You will receive a recommended sequence for the courses that you should take.
Course Code: PD7V033
Individual Finance: Setting Goals -
Your personal goals drive the direction of your financial plan, yet many people do not know what their goals are. In this course you will learn how to translate your personal dreams into specific, realistic financial goals, and learn how to prioritize and balance short-term and long-term goals. This is one of the four core courses in the Personal Finance curriculum.
Course Code: PD7V036
Individual Finance: Taking Stock -
The first step in developing any financial plan is to gain a clear understanding of your current financial situation. This course helps you build a net worth statement based on your assets and liabilities, examines your cash flow, savings rate and emergency fund. It also explains what these numbers can tell you about your current financial situation and explores strategies to improve your future financial health. This is one of the four core courses in the Personal Finance curriculum.
Course Code: PD7V034
Individual Finance: Time Value of Money -
Time can be your best ally and your worst enemy when planning for your financial future. Time can help your investments grow, but can make your debts balloon through interest. Time can also affect the purchasing power of your money through inflation. In this course you will take a closer look at how time can affect the value of your money. You will explore compound interest and learn about the Rule of 72. You will learn how inflation impacts investing and how to account for inflation when developing your personal plan.
Course Code: 4VBAB035
Individual Finance: Understanding Credit -
Getting too far into debt is the biggest and most common financial mistake that consumers make. This course looks at the different types of credit available for you, what you need to know about your credit rating, and how to differentiate between dumb and smart credit. It also shows you how to turn things around if your debt load has become critical, providing a brief overview of the bankruptcy process.
Course Code: PD7V124
Individual Goal Contract -
Goal setting is not always easy, as unexpected events can get in the way of even the most dedicated efforts. This course will teach you how to achieve goals by developing a self-initiated contract that formalizes your commitment to your goals. These contracts can be simple or complex, and can be revised and clarified to meet the obstacles you encounter in the pursuit of your goals. You will also learn to use these contracts to set and meet deadlines.
Course Code: PD7V117
Individual Goal Personalization -
The only way to accomplish a goal is to take total ownership of it. This course will teach you different methods of turning a goal into your own, ranging from understanding the nature of doubt, preventing sabotage by the subconscious, to adopting new types of positive behaviors such as role-playing. Using these techniques, you will learn how to become a successful goal setter and achiever.
Course Code: PD7V122
Individual Goal Setting -
This course will teach you how to properly understand, effectively set, and achieve your goals. You will learn to avoid setting goals that are either unrealistically high or too easily reached. The course also teaches you to understand the difference between goals and dreams.
Course Code: PD7V118
Individual Goals and Challenges -
Setting a goal is one thing, but realizing and achieving a goal is something entirely different. This course provides you with tools to set and remain committed to your goals. You will learn how to commit your goals to paper, set timelines, and track your progress.
Course Code: PD7V116
Individual Leadership Power -
This course is designed to help you unleash your leadership potential. You will learn how to take a stand, achieve a goal, and motivate others. The course explains how most leaders are made rather than born and teaches you to develop your personal leadership power (PLP). This includes using the five principles to increase and effectively use PLP.
Course Code: PD7V070
Individual Listening Skills -
This course is designed to help participants improve their listening skills through practical exercises and increased awareness of their personal listening styles.
Course Code: PD7V119
Individual Priority Management -
People in every walk of life face recurring demands, information overload, increased workloads, and have family and/or community responsibilities and their own personal expectations of what they want for their job, career or family. Busy people need to prioritize. Prioritizing can help in every facet of life. Managing Priorities is a course that will teach you how to use a priority process to achieve meaningful personal and career goals. This course provides numerous techniques and tips that will make priority management a key to successful accomplishments.
Course Code: PD7V120
Individual Productivity Enhancement -
Productivity is the key to career success. In challenging and competitive times, companies look to their employees to accomplish needed tasks and assure the organization's viability. If companies downsize, the jobs of the most productive employees are secure. When companies decide to promote employees, those with a track record for accomplishing the important work of the organization are often considered for advancement. This course teaches time and task management skills that will make you more valuable to your company and more productive in your personal life.
Course Code: PD7V069
Internet Basics -
This course is for those who new to or have had limited previous exposure to the Internet. It includes the most common Internet terms, basic navigation information, an overview of the resources available online, and important security information.
Course Code: BS7V163
Intervening in Conflicts -
This course is valuable for anyone who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. There are methods to gather information, neutralize the situation, clarify points of view, and define the conflict. There are also techniques for brokering a win/win situation, gaining commitment from all parties, and following through for complete resolution.
Course Code: BS7V134
Job Candidate Interviewing -
This is a practical course with tools and methods to help you prepare to get the results you want. You will learn how to define what you're looking for in a job candidate. You will also be given checklists and discussion guides for asking questions that will produce relevant answers. The course addresses the most common legal pitfalls, how to avoid these pitfalls, and issues you should consider when evaluating a candidate.
Course Code: BS7V153
Litigation in Conflicts -
Litigation and dispute resolution are hot topics in today's business world. A variety of processes exist to resolve disputes arising in the course of commerce. Most businesspeople are familiar with litigation but perhaps not as familiar with ADR - alternative dispute resolution. The course discusses the major civil litigation systems of the world, stages of the lawsuit in the United States, ways in which these lawsuits affect business, and suggestions for reforming the system to reduce its adverse impact, including ADR.
Course Code: HR7V057
Managing Work and Family -
This course provides employees with the means to manage time and balance the requirements of work and those of family and personal life in order to satisfy individual needs. This course has tools and techniques for identifying basic values and assuring that efforts and time are spent in ways that bring the most reward and satisfaction.
Course Code: BS7V165
Managing Your Career Path -
Career planning is a process that requires candid assessment of your accomplishments, goals, talents and most importantly, your future plans. This course focuses on self-analysis and assists in career planning, whether you want to find a new job, make a lateral move, get a promotion, or change careers within the same company. The material covers what you want to do, where you want to do it, financial issues, and more.
Course Code: HR7V044
Mentoring for Improved Performance -
This course teaches effective coaching techniques, and enables you to help employees improve their work performance through a clearer sense of performance objectives and renewed motivation. You will learn specific and practical suggestions for diagnosing performance problems, understand appropriate actions based on the diagnosis, and be able to implement the coaching process in an effective manner.
Course Code: HR7V046
Meeting Effectiveness -
Employees at all levels are involved in group decisions and problem-solving more than ever before. This course teaches the skills needed to effectively and efficiently lead and participate in meetings. Companies that fail to train employees in these skills can find meetings frustrating and time consuming.
Course Code: PD7V067
Negotiating and Starting Right -
This course explains how to proceed once an offer for employment has been made. You will learn what to do when you receive an offer, and how to act during the negotiation and acceptance phases of the interviewing process.
Course Code: HR7V049
Negotiating Skills for the Professional -
An effective sales professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company. This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this essential communication skill.
Course Code: BS7V159
Networking Your Career Path -
The power of networking is evident in various studies of the job search process, which conclude that between 70 and 80 percent of all executive and managerial jobs are obtained through networking. In this course, you will develop your initial network list of names and learn effective ways to begin using this list.
Course Code: HR7V045
Overview of 360 Degree Feedback -
This course is designed to present a broad overview of 360° feedback, also called multi-rater or multi-source feedback. This type of feedback system is becoming more popular in organizations, including many of the Fortune 50 Companies and the Federal Government. Given its popularity and widespread use, many organizations are wondering whether such a system will benefit them. This course will acquaint participants with the nature of such systems, how they are used, who is involved, current thinking about concerns and benefits, and what to look for when considering the adoption of such a system.
Course Code: HR7V041
Performance Appraisal Basics -
The core element of every manager's job is performance management. Effectiveness in this area is directly determined by how well the manager plans and conducts the year-round and year-end elements of the appraisal process. This course is designed to educate you about the critical elements of the performance appraisal process.
Course Code: HR7V042
Presentation Skills -
One of the common fears for managers and others is speaking in public. This course helps you learn to plan and present your remarks and how to deal with the anxiety that so often accompanies giving presentations. The course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs, and a structure for organizing and formatting a good presentation.
Course Code: BS7V169
Preventing Workplace Violence -
This course is designed for all employees. It provides instruction on how to reduce the risks of becoming a victim of the second leading cause of fatal occupational injury in the U.S. It provides information on the environmental conditions associated with workplace assaults, control strategies, and advice on recognizing warning signs and dealing with volatile situations.
Course Code: WV4T064-F7T
Problem Solving: The 5 Steps -
This course will define and explain the five steps involved in the problem-solving process. The five steps that will help solve any workplace dispute include defining the situation, providing a quick fix if necessary, identifying the root causes, taking corrective action, and evaluating and following up.
Course Code: PD7V076
Problem Solving in the Workplace -
This course will teach you techniques to solve some of your most important business problems. This course defines problem solving, identifies the four absolutes of quality, identifies which problems matter most, explores techniques for selecting problems to solve, and helps the reader understand the benefits of organization and teamwork in solving problems.
Course Code: PD7V075
Project Management -
This course covers the steps of managing a project, from defining the requirements to managing the implementation. You will be given tools and methods for organizing the project activities, focusing on customer needs, and leading the project team to successful completion. There are suggestions for resolving plan and budget conflicts, assessing and documenting changes, and assuring effective coordination and communication, including holding formal project reviews.
Course Code: BS7V162
Project Management Goals and Stakeholders -
Mission statements should be developed for every project in order to set goals and objectives, and to provide guidelines for making decisions. In this course you will learn to develop a mission statement for a project team and project stakeholders. You will learn to establish objectives, manage stakeholder expectations and detail project feasibility.
Course Code: PD7V074
Project Management: The Basics -
This course is designed to introduce you to project management and increase your understanding of what it is and is not. The course presents definitions, boundaries and basic responsibilities as well as some examples of projects.
Course Code: PD7V073
Quality Management Refresher -
Delivering high quality products and services is essential to remaining competitive and quality management is a key component at all levels in the organization. Quality management is tied to training, performance, competitiveness and customer satisfaction. This course is designed to provide refresher level training to help you understand the fundamental ideas, principles and tools of quality management.
Course Code: PD7V071
Reaching Personal Goals -
This course provides methods and techniques to help you define your goals and confirm your priorities. By following the Strategies and Tips, you will set high but achievable goals, develop an action plan, and follow through to successful achievement, while anticipating and dealing with roadblocks and diversions. Achieving Personal Goals will get you headed in the right direction and give you tips for making it all happen.
Course Code: BS7V144
Running a Virtual Office -
This course identifies the potential benefits and pitfalls in managing a "virtual" workforce, gives guidelines for maintaining communication, monitoring productivity, and encouraging peak performance. There are methods for assuring alignment and consistency, and suggestions for preserving important working relationships without the traditional work structure.
Course Code: BS7V154
Running Effective Meetings -
Meetings can be much more effective if the leader follows a few easy rules. This course outlines those rules, starting with important preparatory decisions and activities to create a focus and set the foundation for a worthwhile meeting. It includes powerful tools and techniques for managing the group interactions, dealing with disruptive behaviors, and bringing the meeting to a close. There are techniques for making sure your meeting gets the results that you intended.
Course Code: BS7V126
Running Effective Teams -
This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep the team on track, and tools to measure the productivity and effectiveness. Teams can provide wonderful opportunities for collaboration and innovation. But sometimes, as a leader of a team, you encounter frustrations and roadblocks. Overcome the hurdles that get in the way of your team reaching its goals by leading your team to success with these strategies.
Course Code: BS7V131
Sales Team Effectiveness -
Leadership is the most important element of a sales force's success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for improved performance.
Course Code: BS7V155
Sales: Closing -
Covers the one element of a sale that directly leads to income, that is, the closing. This course examines the issues related to preparing and setting the stage for a commitment to buy and takes a look at some of the reasons that this is such a tough step for many aspiring sales professionals. The course also provides techniques and methods for making sure the closing happens.
Course Code: BS7V158
Sales: Cold Calls -
Provides specific strategies that can help a sales person become more confident and competent in making cold calls, and this course has them. It describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results.
Course Code: BS7V157
Sales: Qualifying Prospects -
Everyone must manage the time and energy they have to get the most results for their efforts. For sales professionals, part of this efficiency comes from qualifying sales prospects. This course has tools, techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential pay-off.
Course Code: BS7V152
Sales: Telephone Skills -
Identifies the specific selling techniques and strategies that sales people need to be effective over the phone. It gives suggestions for relieving the anxiety of picking up the phone, checklists to make sure you are prepared for that all-important conversation, and techniques for polishing your over-the-phone approach.
Course Code: BS7V156
Sales: The Basics -
Includes an overview of the selling process, and provides worksheets and checklists to take you from contact lists through sales calls and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service, doing a competitive analysis, and preparing your sales presentation. There are also practical tips on dealing with customers.
Course Code: BS7V149
Shareholder Value Creation -
Creating shareholder value has become a dominant corporate goal. Today global capital markets, corporate takeovers, mergers and acquisitions are the norm. Corporations find that every decision is intensely scrutinized by pension and mutual funds. These financial institutions all demand that firms focus on increasing shareholder value. This analytical approach has become increasingly important to employees, managers and investors alike as markets have become globally competitive. Participants in this course will learn why increasing shareholder value is the ultimate purpose of firms and why such stock represents a good investment. They will also learn why economic value added and net cash flow are two of the most important measures of a firm's success, how they are measured and why it is used to guide investment decisions. Additionally, participants will learn what characteristics increase the value of firms to investors, how firms create competitive advantage and what strategies firms use to create shareholder value.
Course Code: BS7V032
Settling Disputes Using ADR -
Alternative dispute resolution (ADR) processes offer businesses a range of settlement and private adjudication options that provide rapid, inexpensive, private and customized methods for resolution. While not appropriate in all cases and subject to constitutional and practical limitations, ADR processes can be used advantageously in many disputes. Business managers should be thoroughly schooled in ADR applications.
Course Code: HR7V061
Sexual Harassment Prevention (All Employees) -
This is a comprehensive course designed for all employees. It defines sexual harassment, provides examples of what constitutes sexual harassment, and outlines the steps employees and employers can take to prevent and respond to sexual harassment in the workplace. [Primary Regs: Title VII, Civil Rights Act of 1964
Course Code: SH2T020-F7T
Sexual Harassment Prevention (Awareness/Refresher) -
This 25-minute overview course is designed to provide awareness or refresher training on recognizing and preventing sexual harassment, including examples of sexual harassment and steps employers and employees can take to prevent and respond to sexual harassment in the workplace.
Course Code: SH2T013-A5T
Sexual Harassment Prevention for CA Supervisors, Part 1 -
This course is the first of two course modules designed to meet the training requirements for supervisors under California bill AB 1825. This first module defines sexual harassment and outlines the steps you and your employer can take to prevent and respond to sexual harassment in your workplace. The course reviews the supervisor's responsibilities in creating a workplace that is free from sexual harassment.
Course Code: SX4T022-F7T
Sexual Harassment Prevention for CA Supervisors, Part 2 "Expanding and Applying your Knowledge" -
This course is the second of two course modules designed to meet the training requirements for supervisors under California bill AB 1825. This module is intended to expand on the fundamentals covered in Part 1 and provides a deeper understanding of key terms and concepts associated with sexual harassment. It also provides opportunities to practice and apply the concepts learned.
Course Code: SX4T023-F7T
Skills for Interviewing -
The interview is the most critical activity in your effort to change jobs within your company. It is the product of all your self-analysis, preparation and self-marketing skills. This course looks at different aspects of interviewing, including body language, dynamics of interviewing, questions you will be asked, questions you should ask, and interviewing in unusual settings.
Course Code: BS7V048
Skills for Job Candidates While Interviewing -
Job Candidates will find that this course gives them the A-to-Z of interviewing for a new job. The Strategies and Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewer's questions. Key Points will help you promote your best image and create a positive impression. You will learn how to follow up with the interviewer and how to negotiate the best offer if you are selected.
Course Code: PD7V143
Strategies for Meeting Goals -
Goal setting with others can strengthen your ability to reach your goals. This course teaches you about the benefits of mutual goal setting. You will learn how to pursue multiple goals, overcome obstacles, and achieve long-term goals.
Course Code: PD7V068
Stress Management -
This course provides training in recognizing the signs of stress, defining its effects, learning how to control and relieve stress and developing skills for resolving conflict. The course helps you learn to manage and deal with everyday stressful situations in and out of the workplace.
Course Code: SM4T085-F6T
Team Problem Solving -
This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course also includes tools to aid you in tracking results and implementing corrective action.
Course Code: BS7V140
Telephone Techniques -
This course provides an introduction to effective telephone techniques. Many people overlook the importance of telephone communications, yet the telephone is the most common means for customers to contact a firm. Lack of understanding about effective telephone techniques can lead to a loss in sales or customers. This course will teach skills that help boost organizational success and professionalism.
Course Code: PD7V078
The Family and Medical Leave Act -
This course presents an overview of the Family and Medical Leave Act of 1993 (FMLA), which requires employers of a certain size to allow employees to take unpaid, job-protected leave in certain situations. It discusses employer and employee eligibility and highlights employer responsibilities, as well as providing practical tips on complying with these responsibilities.
Course Code: HR7V060
Time Management -
This course addresses the nuts and bolts of time management-tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and time-wasters, along with suggestions for getting rid of them. It provides tips for organizing your materials and your surroundings for more efficiency, and has other practical suggestions for taking control of your time and your life with simple, tried-and-true tools and techniques.
Course Code: BS7V148
Understanding Contracts and Their Use -
In almost every business transaction a contract is made. This course will help you understand the elements required for a valid contract, identif when it is binding, and determine the limitations and scope of agreements. It will also give you information and guidelines on how and when to sever the contract, how to modify it, and how to circumvent potential problems.
Course Code: PD7V151
Using Leadership Basics -
This course provides the fundamental skills for leading a group including: defining the task, establishing a vision, gaining commitment, and building relationships. The course covers how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips help you foster innovation, provide appropriate direction, and develop and maintain positive relationships.
Course Code: BS7V127
Workplace Diversity -
This course helps workers and supervisors better understand and appreciate diversity in the workforce as it relates to things like attitudes toward authority, motivation and teamwork. Students will learn to appreciate opportunities resulting from a diverse workforce, understand the non-discrimination legislation intent and language, identify objectives for a diversity policy and recognize the negative influences of stereotypes and biased attitude.
Course Code: DV4T081-F7T
Workplace Safety Orientation -
This course provides an awareness level orientation of basic industrial safety fundamentals that is ideal for new employee orientation. It was designed to provide an overview of some of the basic concepts and techniques used in modern industry to protect workers. Course content covers; Hazard Communication, Bloodborne Pathogens, Lockout-Tagout, Confined Space Entry, PPE, Emergency Response Planning, and Respiratory Protection.
Course Code: SO4T074-F6T
Workplace Violence -
This course is designed for all employees. It provides instruction on how to reduce the risks of becoming a victim of the second leading cause of fatal occupational injury in the U.S. It provides information on the environmental conditions associated with workplace assaults, control strategies, and advice on recognizing warning signs and dealing with volatile situations.
Course Code: WV4T064-F7T
Work Process Basics -
Every work process is part of a larger process that may be made up of smaller ones. Understanding the process flow and scope is the key to establishing 100 percent conformance in a work process. This course will analyze work as a process by identifying the requirements necessary to produce quality work, defining process flow and scope, and looking at inputs and outputs. The course will also show you how to keep quality number one, and examine listening skills to ensure that customer requirements are met.
Course Code: BS7V077
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