Hubbard-Hall Online Learning Center: Course DescriptionsEnvironmental, Health & Safety SeriesArc Flash Safety Awareness, NFPA 70E
Required for anyone who might potentially be exposed to hazards related to working on or near energized electric components, including those who could inadvertently approach such hazards. The course provides awareness training on arc flash hazards, NFPA 70E requirements, and safe work practices for both qualified and unqualified workers. Coverage includes: understanding what arc flashes and blasts are and the injuries that can result, the difference between unqualified and qualified personnel, identifying the three types of boundaries, limited, restricted, and prohibited, understanding the PPE requirements for protection based on hazard level, awareness of warning labels and signs used to mark hazards, and creating safe working conditions related to arc flash hazards.
Course code: AF0F400-F0T This course provides information on the health hazards associated with asbestos, protective measures, common sources of asbestos exposure, signs and label requirements at asbestos hazard areas, work circumstances that may involve risk of exposure, safety measures to protect against exposure, illnesses symptoms and an overview of the medical program required by Federal law.
Course code: AA3T017-F7T This course provides general back safety awareness relating to job hazards, safe work practices, and ergonomics issues. Coverage includes: information on the extent of back injury problems in the workplace, recognition and control of occupational ergonomic hazards, good practices for reducing back injuries, conducting ergonomics assessments, and engineering controls. Primary Reg: OSHA 29 CFR 1903.1, The General Duty Clause.
Course code: BK2T045-F7T This course provides an overview of the hazards inherent in construction work, and identifies principles and practices to mitigate them. Coverage includes general considerations for contractors and employees related to requirements for tools and equipment, hazards within confined spaces, working safely around cranes, electricity, Lockout/Tagout procedures, trenching and excavation work, fall protection, hand and power tools, Hazcom, PPE, material handling, ladder and scaffolding safety, inspection and storage of materials.
Course code: CS5T101-F7T This course provides supervisors with an overview of the concepts of behavior-based safety including how to apply behavior-based safety techniques in their day-to-day duties and responsibilities.
Course code: BH3T018-F7T This course provides training and procedures that will help minimize health risks for workers at risk for exposure to blood and other potentially infectious materials. Coverage includes recognizing hazards, identifying modes of transmission, standard precautions, appropriate engineering controls, work practices, and PPE to prevent exposure, and emergency procedures for incidents involving exposure.
Course code: BP2T012-F7T This course is a 25-minute course providing awareness level or refresher training on bloodborne pathogen safety. The coverage is an abbreviated version of the full course on this subject and is appropriate for workers who are at low risk of exposure or who have previously completed the full course. Primary Regs: OSHA 29 CFR 1910.1030, Bloodborne Pathogens.
Course code: BA2T013-A7T This course provides instruction in the recognition, management, safe use, and control of carcinogens including information on, MSDS and label requirements, and risk assessment. Primary Regs: 29 CFR 1990, Identification, Classification, and Regulation of Potential Occupational Carcinogens; National Toxicology Program (NTP) Report On Carcinogens.
Course code: CR3T0024-F6T This course provides training needed to help both employers and employees control the physical and health hazards associated with compressed gases and the knowledge needed to work safely with compressed gases. Primary Regs: OSHA 29 CFR, 1910.101, Compressed gases (general requirements).
Course code: CG3T025-F7T This course provides coverage of confined spaces, hazardous atmospheres, necessary equipment, and required permits including information about the hazards and hazard control methods that will permit safe work in enclosed work areas or confined spaces. Primary Regs: OSHA 29 CFR 1910.146, Permit-Required Confined Spaces.
Course code: CF2T050-F7T This course provides defensive driving techniques and accident prevention methods which will help reduce your chances of being in a motor vehicle accident. Primary Regs: OSHA 29 CFR 1903.1, The General Duty Clause.
Course code: DD2T019-F7T This course covers the DOT Security Requirements rule as it applies to companies who work with and transport hazardous materials. It is designed to meet the security awareness training requirement with coverage including: security risks related to the transportation of hazmat, evaluating potential threats to security, Department of Homeland Security's warning system, and secure practices for transporting hazardous substances.
Course code: DA57098-F7T This course provides training for shippers of hazardous materials on the regulations and requirements that must followed under the HMR including a general understanding of what constitutes a "hazardous material", how to use the hazardous materials table, required HAZMAT shipping paperwork, labeling, and placarding. Primary Regs: Hazardous Materials Regulations (HMR), 49 CFR Parts 171-180.
Course code: DO4T062-F7T This course provides training for drivers and personnel who transport hazardous materials regarding the requirements they must follow under Federal law. Coverage includes the basic requirements of the Hazardous Materials Regulations, training requirements, distinguishing between non-hazardous and regulated hazardous materials, identifying hazard classes and divisions, required shipping paperwork, placarding and labeling rules, proper loading, material compatibility, emergency response procedures, and other related topics.
Course code: DT5T097-F7T This course provides employees and supervisors with required training related to a drug-free workplace policy including: the impact and prevalence of drugs in the workplace, policy goals, possible signs of abuse, actions to take when abuse is suspected, stages of addiction, circumstances that could prompt drug testing, Employee Assistance Programs, and the supervisor's role.
Course code: DG2T065-F7T This course provides training on the general electrically-related safety practices as required by 29 CFR1910.331 through 29 CFR1910.335 pertaining to job assignments that may involve working with electrical equipment or being exposed to live electrical wiring or devices. It is not intended to provide the depth of coverage required for qualified electrical workers.
Course code: EL2T058-F7T This 20-minute Awareness Level training course is developed to provide an overview of emergency response, safety, reporting, and evacuation procedures of company facilities and work areas in the event of a fire, hazardous material spill, natural disaster, workplace violence incident, or bomb threat.
Course code: EM2T034-F6T This course covers the common provisions of an employer's emergency response plan along with preparation and actions to follow in the event of an emergency including emergency response, safety, reporting, and evacuation of company facilities and work areas in the event of a natural disaster, fire, hazardous material spill, bomb threat, workplace violence, or other emergency.
Course code: EP2T014-A5T This course is a 25-minute class providing awareness level or refresher training on emergency planning and response, safety, reporting, and evacuation procedures of company facilities and work areas in the event of a fire, hazardous material spill, natural disaster, workplace violence, or bomb threat.
Course code: ER4T090-F6T This course covers the history and purpose of key U.S. Federal laws and regulatory agencies related to preserving the environment and the health and safety of citizens. The course is designed to provide learners with a plain-English overview of the various regulatory organizations, laws, and compliance requirements that impact businesses and workers.
Course code: EN2T069-F7T This course provides general training on the key components of an Ergonomics Program based on a composite of OSHA industry guidelines and the NIOSH manual "Elements of Ergonomics Program," including information regarding the risk factors, signs, and symptoms of "work-related musculoskeletal disorders" (MSD), and best practices to reduce risk of injury.
Course code: EG2T010-F6T This course provides supervisors with an understanding of the main elements of an Ergonomics Program based on OSHA industry guidelines and the NIOSH manual "Elements of Ergonomics Program." The coverage includes preventative measures as well has how to respond when a possible injury is reported. It includes information on risk factors, signs, and symptoms of MSDs, common injuries, controls and safe work practices.
Course code: ES4T0300-F5T Eye and Face Protection
Required for anyone who may enter or work within environments where conditions or operations present potential hazards to eyes or faces. The training will help you: recognize eye and face hazards, identify what protective equipment is required to protect you from specific hazards, understand proper fit of protective eyewear, be aware of special issues related to corrective lenses, and know how to clean and maintain protective eyewear.
Course code: EF0E243-F0T
This course provides basic fall protection principles to employees who might be exposed to fall hazards. Upon successful completion of this course, students will be able to identify hazards, specify guidelines for fall protection systems, recognize methods to minimize the risk of falls, specify employer and employee roles and responsibilities in fall protection, and recognize safety equipment limitations.
Course code: FL3T026-F6T This course covers basic fire safety principles, including the recognition and prevention of potential fire hazards and proper emergency procedures such as fire extinguisher operation and maintenance along with information required by OSHA's Workplace Fire Protection Program, including employer's responsibilities, exit plans, fire fighting equipment, and training to prevent fire, death, and injury. Primary Regs: OSHA 29 CFR 1910.38, Fire Protection; OSHA 29 CFR 1926 Subpart F, Fire Protection and Prevention; OSHA 29 CFR 1910 Subpart E, Means of Egress.
Course code: FP3T005-F6T This course covers basic First Aid and CPR practices including the appropriate responses to emergency situations such as bleeding, shock, burns, eye injuries, heart attack, fractures, exposure to chemicals, etc. (Note: Hands-on training by a qualified trainer is required to for CPR or first aid certification). Primary Regs: OSHA 29 CFR 1910.152 [Reserved] Subpart K, Medical and First Aid; OSHA 29 CFR 1910.151, Medical Services and First Aid , Subpart K Medical and First Aid.
Course code: FA3T001-F6T The course provides the academic background; theory and exercises required to understand standard safety practices and habits for the safe operation of forklifts, including: forklift physics, proper operation procedures, rules, forklift safety practices, general maintenance and safe refueling/recharging procedures. Hands-on driver training is required for the specific forklift models in employed.
Course code: FK3T027-F7T This course introduces managers to best practices for establishing and maintaining a joint employee-management safety committee as one of the most effective means of increasing employee involvement in the safety program.
Course code: SC4T077-F6T This course provides an overview of hazards and safety measures designed to prevent hand and finger injury including: common injuries, hazards posed by tools, safe practices for working around equipment, effective engineering and administrative controls, the importance of machine guards and PPE.
Course code: FS3T004-F6T This course covers the potential hazards and general safety precautions required for hand tools and power tools in the workplace. Power tool hazards are addressed by power source used, including: pneumatic, liquid fueled, hydraulic, and powder-actuated. Primary Regs: OSHA 29 CFR 1926 Subpart I, Tools - Hand and Power; OSHA 29 CFR 1910 Subpart P, Hand and Portable Powered Tools and Other Hand-Held Equipment.
Course code: PWT3002-F6T This course covers training required by OSHA's Hazard Communication Standard, which requires that hazardous materials used at the work site are identified, labeled, handled, used, and disposed of properly. The instruction is intended to help prevent or minimize employee exposures to harmful materials and minimize accidental releases of the material to the work environment. [Primary Regs: OSHA 29 CFR 1910.1200, Hazard Communication]
Course code: HC2T015-F7T This course meets the annual refresher-training requirement for regular hazardous waste site workers and managers. The eight-hour course provides refresher coverage of material in the original 24 or 40 hour training course for hazardous waste operations and emergency response and includes the following ten modules: Site Safety and Health Plans and Procedures; Decontamination; Hazard Communication; Working in Extreme Temperatures; Fire and Explosion Safety; Emergency Response and Spill Control; PPE/Respiratory Protection; Site Control; Regulatory Overview and Toxicology.
Course code: HZ4T095-M4T This course provides training to help employees prevent noise-induced hearing loss. It also explains the purpose and components of a Hearing Conservation Program. Primary Regs: OSHA 1910.95, Occupational Noise Exposure.
Course code: HRT2048-F6T This course provides an overview of safety issues applicable to the operation of cranes and derricks such as: crawler, locomotive, and truck cranes; hammerhead tower cranes; overhead and gantry cranes, floating and barge-mounted cranes, helicopter crane operations, and more. Includes general safety requirements, manufacturer's roles, required skills for supervisors, equipment inspections, basic operator and rigger skills and safety concepts as well as techniques for handling, attaching, and moving loads.
Course code: HO4T052-F7T This course provides training to help prevent, identify, and correct indoor air quality problems in buildings and work areas. It recommends practical, actions that can be carried out by facility management, maintenance personnel and building occupants. The course will help integrate IAQ-related considerations into your existing organization and work process.
Course code: IQ5T071-F7T This course covers basic crane and sling safety training requirements applicable to moving large, heavy loads within manufacturing and construction environments. Coverage includes understanding the manufacturer's role in crane and sling safety, operator and crew responsibilities, required skills for supervisors, equipment inspections, basic operator and rigger skills and safety concepts as well as techniques for handling, attaching, and moving loads.
Course code: IC3T071-F6T This course provides initial training on working with radioactive materials including: federally mandated training requirements, review of typical radioactive materials encountered in the lab, hazardous effects, dose measurement and safety practices for controlling exposure, decontamination procedures, regulatory process, and organizational procedures for the use of radioactive materials.
Course code: LR2T067-F5T This course identifies general requirements of the Laboratory Safety Standard and Chemical Hygiene Plans. It provides safety guidelines to protect against common laboratory hazards such as chemical exposure, fires, burns, and general emergency guidelines to be followed in the laboratory. Primary Regs: OSHA 29CFR 1910.1450, Laboratory Standard.
Course code: LB3T025-F5T This course provides training in recognizing and protecting against the hazards associated with ladders, stairways, and the type of scaffolding used at worksites. Primary Regs: OSHA 29 CFR 1926.1060 Subpart X, Stairways and Ladders; OSHA 29 CFR 1926.454 Subpart L, Scaffolding.
Course code: LD3T003-F5T This course provides general knowledge on the hazards associated with lead exposure as well as information regarding the Medical Surveillance Program, the Medical Removal Protection Program, respirator use, specific controls and work practices to reduce lead exposure. Primary Regs: OSHA 29 CFR 1910.1025, Toxic and Hazardous Materials, Lead.
Course code: LA4T082-F6T This course provides training on safety procedures for the control of hazardous energy and work under the protection of a lockout/tagout permit. Coverage includes: the purpose and requirements of a lockout/tagout program, defining lockout/tagout terms, identifying the limitations of tags, and reviewing the hazards and consequences of operating machines or equipment that have been locked out or tagged out. Primary Regs: OSHA 29 CFR 1910.147, The Control of Hazardous Energy.
Course code: LT2T008-F5T This course provides overview or refresher training on safety procedures for the control of hazardous energy and work under the protection of a lockout/tagout permit. Primary Regs: OSHA 29 CFR 1910.147, The Control of Hazardous Energy.
Course code: LT2T009-A5T This course covers definitions and requirements for different kinds of machinery with regard to the machine guards and safety procedures including an overview of various guarding methods and terms. Primary Regs: OSHA 29 CFR 1910.212, Machine Guarding Requirements.
Course code: MG5T036-F7T This course covers precautions and safe work practices for handling and storage of drums, compressed gas cylinders, flammable materials, slings, safe lifting techniques, and general safe handling procedures. Primary Regs: OSHA 29 CFR 1910 Subpart N, Materials Handling and Storage.
Course code: MH4T070-F7T This course provides both workers and supervisors with a better understanding of how to interpret a Material Safety Data Sheet and describes specific requirements associated with MSDSs in the workplace. Primary Regs: OSHA 29 CFR 1910.1200, Hazard Communication.
Course code: MS3T029-F5T This course covers common hazards and safety practices for office environments including ergonomics, stress, hazard communication, bloodborne pathogens, electrical safety, and emergency evacuation. The course identifies employer and employee responsibilities under the Hazard Communication Standard and other applicable regulations, defines common terms and elements of various office safety programs, and specifies controls and work practices to reduce risk factors for office injuries.
Course code: OS2T007-F5T Safety programs benefit strongly from employee involvement and one of the best ways to achieve involvement is through forming a joint employee-management safety committee. This course covers the benefits of safety committees and recommendations for developing and operating effective committees. Primary Regs: 5 Subpart A 2, General Duty Clause.
Course code: SC4T087-F6T covers how to prepare for and respond to an OSHA inspection starting with a strong safety and compliance program. Some of the many topics include: what actions can prompt inspections, what to expect in an inspection, how to respond to questions, how to provide documentation for review, your rights regarding confidential and proprietary information, steps in documenting the inspection, interviews of employees, hazard abatement expectations, responding to a citation, successful participation in informal conferences and settlement agreements, and others. Primary Regs: OSHA 29CFR 1904 NEW, Recording and Reporting Occupational Injuries and Illness.
Course code: OH3T060-F5T covers different types of personal protective equipment (PPE), when PPE is necessary, and the selection, use, and maintenance of PPE in the workplace including: how to don, doff, adjust, and wear PPE, specific PPE limitations, and the proper care, maintenance, useful life, and disposal of PPE. Primary Regs: OSHA 29 CFR 1910 Subpart I, Personal Protective Equipment.
Course code: PE2T043-F5T This course provides awareness level or refresher training on the selection, use, and maintenance of personal protective equipment in the workplace.
Course code: PE5T044-A7T This course instructs employees in general industry on the key elements a pollution prevention program including defining terms, reviewing causes of pollution, and recommending preventative measures and controls to limit the generation of pollution.
Course code: PP4T089-F6T This course defines what constitutes discrimination in the workplace and outlines the steps employers and employees can take to prevent and respond to it. The course helps all employees understand the impact that discrimination has on people and the work environment and that it is everyone's responsibility to prevent discrimination.
Course code: PP4T096-F6T Preventing Strains and Sprains
Provides information that can help workers reduce the risks of muscle and joint injury both on and off the job through increased awareness and better work practices. This course helps workers understand how their muscles, ligaments and bones work together to enable movement and how these tissues are vulnerable to injury. The program identifies the risk factors for injury and reviews basic safety practices along with teaching the techniques for effective warm-up and stretching exercises.
Course code: SS1E244-F1T
This course is designed to help employees and contractors who work at industrial process plants to recognize the potential health and safety implications associated with their jobs. This course provides training that can help prevent or minimize the consequences of a catastrophic release of toxic, reactive, flammable, or explosive Highly Hazardous Chemicals (HHC) from a process.
Course code: PS4T088-F6T This course provides training on respiratory hazards, protection methods, and safe work practices designed to protect against hazardous airborne contaminants in the work environment. Coverage includes: employee and employer responsibilities, the operation, limitations, and capabilities of respirators, respirator selection procedures, proper respirator use and inspection, maintenance, cleaning, and storage practices, how to recognize respirator malfunction and the correct follow-up procedures. Primary Regs: OSHA 29 CFR 1910 Subpart I, Respiratory Protection.
Course code: RP4T016-F6T Preventing Slips, Trips, & Falls provides training in how to recognize hazards and prevent accidents including the key components of ladder safety. Primary Regs: OSHA 29 CFR 1910 Subpart D, Walking-Working Surfaces; OSHA 29 CFR 1926 Subpart E, Personal Protective and Life Saving Equipment; OSHA 29 CFR 1910 Subpart F, Powered Platforms, Man-lifts, and Vehicle-Mounted Work Platforms; OSHA 29 CFR 1926 Subpart L, Scaffolds; OSHA 29 CFR 1926 Subpart M, Fall Protection; OSHA 29 CFR 1926 Subpart P, Excavations; OSHA 29 CFR 1926 Subpart X, Stairways and Ladders.
Course code: SL4T063-F6T This course covers hazardous materials, spill control, and confinement methods including information about the safe handling, movement, and storage of hazardous materials. Primary Regs: OSHA 29 CFR 1910 Subpart H, Hazardous Materials.
Course code: SP3T059-F5T This course provides training in recognizing the signs of stress, defining its effects, learning how to control and relieve stress and developing skills for resolving conflict. The course helps you learn to manage and deal with everyday stressful situations in and out of the workplace.
Course code: SM4T085-F6T This course covers toxicology basics and protection from chemical exposure. It provides information on the types of toxic agents, routes of entry into the body, symptoms of exposure, principles of chemical exposure limits, and factors that influence the effects of chemical exposure. Primary Regs: OSHA 29 CFR 1910.120, Hazardous Waste Operations and Emergency Response.
Course code: TX4T080-F6T This course covers required training related to the hazards and safety principles unique to trenching and excavating including: planning factors, site assessment, different types of excavation methods, confined space requirements, general safety principles, causes of excavation and trenching related fatalities, cave-in accidents, and recognizing hazards present during trenching and excavation work.
Course code: TR4T073-F6T This course covers information for both employees and supervisors on egress safety measures including: preparation for evacuation situations, recognizing egress hazards, safe housekeeping practices, training, emergency action planning, communicating the plan to all personnel, and enforcing the plan. The course outlines the different roles and responsibilities within the organization related to ensuring proper egress safety compliance for the facility.
Course code: EG4T072-F6T This course provides an overview on managing hazardous waste according to federal regulations including background on RCRA and the Pollution Prevention Act, recognizing when materials constitute a regulated hazardous waste, and information on generation, transportation, treatment, storage, and disposal requirements. Primary Regs: RCRA (1976, amended 1984); Pollution Prevention Act of 1990.
Course code: WM4T057-F6T This course covers the unique combination of safety and health hazards related to welding activities including arc welding and cutting, safety program elements, handling and storage of compressed gas cylinders, oxygen safety practices, use of PPE, fire prevention, ventilation, confined spaces, toxic coatings, and more. Primary Regs: OSHA 29 CFR 1910 Subpart Q, Welding, Cutting & Brazing.
Course code: WL37091-F6T This course provides easy to follow driving techniques to increase your safety while operating a motor vehicle in adverse winter weather conditions. Coverage includes proper vehicle maintenance, recognizing and responding to varying weather conditions and hazards, defensive driving tips for winter driving, personal safety considerations, appropriate actions in a breakdown or accident situation.
Course code: WD4T068-F6T This course hprovides training in identifying and avoiding hazards related to extreme temperature exposure on the job, including: recognizing symptoms of heat and cold-related illnesses, factors that affect the body's ability to withstand temperature extremes, steps to reduce the risk of illness or injury, first aid measures for heat and cold-related illnesses, and precautions regarding to use of PPE in extreme temperature environments.
Course code: ET3T086-F5T This course covers the purpose of safe work practices, assessment tools for identifying workplace hazards, job safety analysis (JSA), its methods, and steps, JSA control methods, effectiveness and limitations of each method, workplace inspection components, workplace housekeeping practices, and more.
Course code: JA4T084-F6T This course provides training for supervisors in identifying and controlling hazards on the job. The course is designed to help supervisors establish a safe work practices program and reduce the risk of injury from work place hazards. Coverage includes: hazard assessment tools, JSA methods and steps, JSA controls, the effectiveness and limitations of each method, workplace inspection components, workplace housekeeping practices, and more.
Course code: JS4T084-F6T Designed to inform employers and workers about hazardous materials used in the workplace. WHMIS answers two important questions: How are hazardous products identified? and What are the hazards associated with using these products? This module reviews the three main elements of WHMIS (labels, material safety data sheets, and worker education programs) in order to provide employers and workers with the information they need to keep the workplace safe and healthy.
Course code: SF7V301 This course is ideal for new hires and workers needing an awareness-level orientation to basic industrial safety fundamentals. It provides an overview of general safety concepts and techniques used to protect workers and includes content covering: Hazard Communication, Bloodborne Pathogens, Lockout-Tagout, Confined Space Entry, PPE, Emergency Response Planning, and Respiratory Protection.
Course code: SO4T074-F6T This course is designed for all employees and provides instruction on reducing the risks of becoming a victim of the second leading cause of fatal occupational injury in the U.S. It includes information on the environmental conditions to avoid, control strategies, and advice on recognizing warning signs and dealing with volatile situations.
Course code: WV4T064-F7T Lab Safety SeriesThis course is based on a PowerPoint course providing an overview of the safety and health concerns common in laboratories. The coverage includes background on the Laboratory Safety Standard 29 CFR 1910.1450, the role of a Chemical Hygiene Plan, General Standard Operating Procedures, Occupational Exposure Limits (OELs), Threshold Limit Values (TLVs), Material Safety Data Sheets, proper labeling, storage, and disposal of hazardous chemicals, hazardous waste management, bloodborne pathogens, and more.
Course code: LS3CH01-P7T This course is based on a PowerPoint course covering the hazards presented by corrosive chemicals found in the laboratory and the precautions that should be followed in the safe handling and storage of these agents, along with information on PPE usage and first aid procedures for exposure to corrosives. Corrosive burns are among the most common lab injuries.
Course code: LS3CR02-P7T This course is based on a PowerPoint course covering hazards and preventative measures to reduce risk of injury to joints, muscles, nerves, bones and tendons resulting from laboratory procedures requiring long, intensive tasks involving awkward and repetitive movements. Examples include: repetitive pipetting, keyboard and mouse use, microscopy, and micromanipulation. The course helps students: identify risk factors for cumulative trauma disorders, recognize specific ergonomic hazards, identify injury symptoms and understand control factors. Particular attention is given to common laboratory risk factors such as: forceful exertions, repetition, deviated posture, contact stresses and sustained static exertions.
Course code: LS3ER03-P7T This course is based on a PowerPoint course covering fire hazards in the laboratory and proper safety precautions including handling and storage of flammable chemicals, chemical properties related to flammability (such as flash point, vapor pressure, vapor density, etc.), chemical compatibility, environmental considerations, Uniform Fire Code requirements, spill control techniques, fire extinguisher types, and the proper use of fire extinguishers.
Course code: LS3FL04-P7T This course is based on a PowerPoint course covering the proper use of fume hoods to reduce the risk of injury from inhalation of hazardous chemicals. Studies have shown that at least half the illnesses related to fume hoods are due to improper use of the hood rather than hood design. This course reviews different types of fume hoods and the design considerations related to safety including proper use of airfoils, baffles, and sashes. It also provides usage guidelines with photographs and handouts that can be printed for placement on the fume hood.
Course code: LS3FH05-P7T This course is based on a PowerPoint course covering the proper selection and use of PPE in the laboratory. Even experienced employees can fail to adequately protect themselves by mistakenly using insufficient or inappropriate PPE. This course will enable the student to better understand the need for effective PPE, match the correct PPE to specific laboratory hazards, understand the limitations of PPE, and understand proper fit and usage.
Course code: LS3PE10-P7T This course is based on a PowerPoint course covering laboratory hazards not directly related to chemicals, such as: electrical hazards, cuts and lacerations, slips, trips and falls, and miscellaneous hazards. Coverage includes recommendations for preventative measures and first aid tips for most minor accidents.
Course code: LS3PH07-P7T This course is based on a PowerPoint course that presents practical and realistic advice for reducing the volume and toxicity of hazardous waste generated by laboratories based on EPA guidelines. The course focuses on low-cost, easy-to-implement pollution prevention techniques that can help lower waste disposal costs, improve health and safety conditions, and reduce regulatory requirements and liability. The course resources also include a complete Pollution Prevention Program template (LS3PT09-P7T) in the form of both a "fill in the blank" written plan and a customizable PowerPoint presentation covering the five steps of developing a P2 Program.
Course code: LS3PP08-P7T This course is based on a PowerPoint course covering the hazards of pressurized or reduced pressure operations in the laboratory. The course identifies common pressure hazards and recommends safety precautions and equipment to help reduce risks of explosions, implosions, chemical hazards, and other pressure-related threats. It also reviews handling, use and storage of compressed gases and the safe operation of vacuum equipment.
Course code: LS3PR11-P7T This course is based on a PowerPoint course covering basic radiation physics, biological effects of ionizing radiation, laboratory radiation protection procedures, and radiation safety rules and regulations. Completion of this series and a final exam will satisfy the basic training requirements for radiation workers as set forth in your Radioactive Materials License. Additional subjects include: radiation sources, atomic structure and radioactivity, health effects, radiation protection regulations, detection, exposure and contamination control, radioactive wastes, radiation instruments, radiation safety surveys, spills and emergency response, package receipt and classifications for transportation.
Course code: LS3RS06-P7T This course is based on a PowerPoint course covering the hazards of working with highly reactive chemicals that can produce violent reactions including the formation of highly toxic products (especially gases), development of high pressures or temperatures, spontaneous development of heat, or explosions. The categories of reactions covered include: self-polymerizations, reactions with water, pyrophorics, peroxide formation, incompatibles and oxidizers, shock sensitive chemicals, and high explosives. Information is presented about the special hazards, recommended handling, environmental precautions, and storage considerations for each category.
Course code: LS3RE12-P7T This course is based on a PowerPoint course covering the proper use common safety equipment found in the laboratory. The course includes information on selection, placement, maintenance, and use of fire extinguishers, eye wash stations, and emergency showers. Different types of fire extinguishers are reviewed along with factors to consider in making a decision on whether to fight a fire or evacuate and wait for help. A list of inspection items and general maintenance procedures is listed. The ANSI 358.1-1998 standard covering eye washes and emergency showers is covered, with information presented on flow, location, testing and inspection, temperatures, alarm systems, visibility and training requirements.
Course code: LS3SE13-P7T This course is based on a PowerPoint course covering the hazards presented by spills of hazardous materials in the laboratory. The key to safety in the event of a spill is preparation, training, and prevention techniques. This course stresses all of these factors in preventing spills and in dealing with the emergency when a spill happens. Coverage includes preparation steps, being familiar with chemical hazards, use of appropriate equipment, emergency procedures, PPE, spill kits, and waste disposal. The course also helps students identify conditions where professional help should be summoned and outlines steps to cleaning a spill for those situations where lab personnel can safely clean up the spill.
Course code: LS3SC14-P7T This course is based on a PowerPoint course covering toxicity hazards and safety precautions in the laboratory. The course helps learners understand toxicity terms and theory including the dose-response model, the effects of relative toxicity, concentration, and time of exposure, routes of entry into the body, LD50, LC50, TLV, TLV-TWA, TLV-STEL, STEL, PEL, IDLH, and more. The course also covers seven specific methods to minimize the risk of exposure to toxic chemicals in the lab.
Course code: LS3TX15-P7T Business, Finance, Marketing, HR/Legal and Management SeriesThis course helps non-financial managers make sense of the terms and concepts that are used in managing the financial aspects of a business. It explains basic financial structure and discusses the financial information you must have to run a business. You will learn how to read financial reports and understand the purpose and limitations of each. You will also get tools and methods to give you a complete picture of your financial position.
Course code: BS7V145 This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work group, personal skill assessments, and methods for organizing and managing the workflow.
Course code: PD7V166 Every employee plays a role in financial management. Finance involves understanding and making good financial decisions at all organizational levels. This course presents information about the fundamentals of corporate finance. It shows how various work activities can and do affect the financial health of an organization. The course introduces concepts, examples, and knowledge that non-financially oriented employees need in order to understand the role finance plays in an organization's decision-making process.
Course Code: PD7V031 Addresses how to build positive business relationships with other cultures using tools and techniques to help you interpret body language, respect customs, and understand audiences. There are suggestions for recognizing and responding to conflicting priorities, different dress codes, and other details such as the proper etiquette for gift giving in the international business arena.
Course Code: BS7V150 This course teaches you how to organize, write and edit messages. As we have learned, preparation is crucial. Many business communicators know how to gather research but may not know be aware of the writing process, from preplanning, to research patterns, to first draft. This course presents a time-tested approach for organizing, writing and revising a professional business message.
Course Code: PD7V081 This course explains how to use the 3 x 3 Writing Process for routine business correspondence. You will learn how to correspond with different audiences-customers, employees and superiors. You will also learn to write for different mediums-letters, memos and emails. The course will help you to improve your ability to write coherent business messages.
Course Code: PD7V092 Over 90 percent of all business communication is in the form of writing. In this course, you will learn how to write a concise and informative business message. Your continued success in today's business environment depends to a great extent on your ability to organize and write professional business messages. This course provides a systematic approach to the writing process.
Course Code: PD7V080 This course presents solid, logical techniques for writing two crucial business documents-proposals and reports. It covers the various types of business reports and proposals, their structure, purpose and content, as well as professional models of reports written by seasoned experts. It is designed to show the student the basic components of each kind of business report and proposal in use today, including formal and informal formats.
Course Code: PD7V079 This course covers the most essential elements of living with and managing continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that all employees experience, and suggestions for rebuilding trust and developing commitment to the changes that are implemented.
Course Code: BS7V171 Organizations today are leaner and flatter, and they increasingly rely on employee teams to handle projects. Therefore, communication within teams is crucial to an organization's success. This course helps you develop more powerful, effective team communication skills, and acquaints you with techniques for holding efficient, productive team meetings.
Course Code: PD7V091 Communication in the work environment is a vastly misunderstood skill. Too often, poor communication skills hinder employee and interoffice teamwork. Because of heightened global competition, innovative office technologies, flatter hierarchical structures, and effective communications are more important than ever. This course will acquaint you with the dynamics of communication in the workplace and help you develop more effective communication skills. It will also teach you how handle ethical situations in the workplace.
Course Code: PD7V082 This course is designed to help reduce the risk of miscommunication and miscues that can occur as a result of differences in cultural background. Such miscommunications can have a significant negative impact performance, relationships and teamwork. This course helps you understand the communication styles of coworkers and offers information vital to successful cross-cultural workplace communication.
Course Code: PD7V065 This course will teach you what you need to know to communicate effectively and show you how to practice, perfect and master these skills. You will learn how to assume responsibility for understanding what another person is saying and for making sure that you are understood. You will also learn how content and process affect communication.
Course Code: PD7V085 This course presents tactful, effective strategies for communicating bad or unwelcome news to others. You will learn strategies for presenting negative messages both inside and outside an organization. You will learn skills specifically designed for the delicate job of delivering bad news. This includes considering legal matters and recognizing cultural differences.
Course Code: PD7V083 This course provides an introduction to the meaning of signals projected through body language. You will learn how these signals provide clues to attitudes and feelings that can be explored and verified with effective verbal communication. By learning and practicing the techniques presented in this course, you can become a more effective communicator.
Course Code: PD7V086 This course presents techniques in the art of persuading others. It shows you how to use the 3 x 3 Writing Plan to organize and compose messages. It also presents a toolbox of new techniques for writing persuasive internal messages, sales messages, news releases, claims and adjustments, and action requests
Course Code: PD7V088 This course presents three proactive communication models and provides multiple examples that will help you identify the components of each. The three models-the explanation model, agreement model and closure model-will teach you how to become a stronger, more positive communicator.
Course Code: PD7V089 This course discusses techniques to use when communicating with someone who questions what you are saying, or doubts that the information you are providing is correct. Our instinctive reaction is to become defensive in this type of situation-preventing any hope of a positive outcome. The course explains why people question or doubt. You will learn to use non-confrontational methods to clarify information and participate in constructive, positive communication.
Course Code: PD7V090 This course examines the fundamental elements of communication and describes how you can send clear and consistent messages to a Receiver. It gives tips for choosing the right communication method and considering other important factors that impact effectiveness. It covers effective listening and feedback skills in practical and immediately useful strategies and tips.
Course Code: BS7V135 Conflict is an inevitable part of any organization. Traditionally, managers viewed conflict negatively but recent research has shown that conflict can have positive effects on an organization if managed effectively. This course will help you understand the difference between functional and dysfunctional conflict. It will provide a useful model of conflict development to diagnose and treat conflicts in the work place. Common causes of conflict are discussed and strategies for resolving conflict are presented. You will also learn how to use functional conflict to increase innovation, change, and creativity in your organization.
Course Code: PD7V064 This course will provide employees and managers with a basic understanding of and tools for building customer loyalty. It covers basic principles and approaches to dealing with customers and creating loyal, repeat customers.
Course Code: BS7V113 This course teaches you to use the power of the Internet to better support customers during the sales process and to increase customer satisfaction. You will learn about personalization techniques that permit firms to offer highly customized and individualized products and services. You will learn how to implement personalization for your company and to calculate the value it produces. The course also explains how a company can use Web enhancements to increase customer retention and loyalty as well as improve its best practices.
Course Code: BS7V111 This course takes you through every step of the delegation process from beginning to end. You will learn how to define a task and determine to whom it should be given. There are tips and techniques for monitoring a project's progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you get the most value from every assignment.
Course Code: BS7V147 Effective delegation is a strategic tool that leaders use to save time, enhance the morale of workers, and develop junior employees by placing authority in their hands. In this course, you will explore the delegation process, learn to overcome barriers to delegation and give effective feedback. You will learn to apply this powerful tool for the benefit of your organization.
Course Code: PD7V066 Many people have good intentions of providing helpful feedback, but do not know the simple rules and techniques for doing it effectively. This course includes tools to develop helpful feedback and use it to motivate employees. It has techniques and methods to foster a nurturing environment, convey your improvement ideas, check for understanding, and help others learn from their mistakes.
Course Code: BS7V136 This course provides ideas and exercises designed to help you formulate clear ideas about creating "Brand You" and about managing your career. It will help you focus on what you like about your current position, what you would like in your next position, and what actions you need to take to gain control over your career. You will assess your strengths and devise a plan to work on your weaknesses.
Course Code: HR7V047 This course leads you step-by-step through the development of a strategic plan, beginning with a powerful mission statement, analysis of your organization's strengths and weaknesses, and assessment of your competitive position. It includes tips on how to communicate the plan throughout the organization, convert it into action by developing supporting tactical plans, and reinforce results at all levels.
Course Code: BS7V172 This course covers the key elements of how to create a leadership team that is a model for the rest of the organization. The strategies and tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. This course also contains techniques for avoiding power struggles and resolving issues to keep leaders focused and aligned.
Course Code: BS7V173 This course will help you understand the impact of cultural factors when you attempt to build harmonious and productive work units. You will learn to build a team that encourages mutual accountability, trust, problem solving, conflict-management, and an appreciation for the unique contributions by all. You will also learn to foster enthusiasm about the collective purpose of the team and each person's role in accomplishing that purpose.
Course Code: HR7V056 This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer-friendly culture will be just one of the payoffs you'll get from using the methods and approach in this course.
Course Code: BS7V128 Resumes are invaluable tools in the job search process. One extremely important purpose lies in the preparation process itself. You learn about yourself, your accomplishments and your goals. You also learn how to package and present yourself to fit the employer's needs.
Course Code: HR7V043 There are strict legal requirements as well as personal accountability when discharging an employee. This course covers all the critical aspects of termination, including information about the law and how it impacts the process and your decision. You will be given methods for identifying when discharge is appropriate and tools to help you prepare for the meeting. You will also learn specific techniques for communicating the decision and handling difficult employee reactions.
Course Code: BS7V137 Covers one of the most challenging responsibilities that leaders have, reviews. This course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. You'll be given techniques for dealing with challenging situations and responses, and important suggestions for improving employee performance in the next review period.
Course Code: BS7V138 This training course provides employees and supervisors with required training related to a drug-free workplace policy including: the impact and prevalence of drugs in the workplace, policy goals, possible signs of abuse, actions to take when abuse is suspected, stages of addiction, circumstances that could prompt drug testing, Employee Assistance Programs, and the supervisor's role.
Course Code: DG2T065-F7T By implementing an effective workplace discipline policy, employees will know what is expected of them and what penalties may be imposed for certain offenses. This course provides practical advice on implementing or improving your discipline policy. You will learn to establish a policy and document all incidents, keep workforce dissatisfaction to a minimum, increase productivity, and boost morale.
Course Code: HR7V055 When a situation exists where employee discipline is required, it can be difficult for a supervisor or manager to be sure they are acting appropriately. This course provides information on conducting an effective workplace investigation and discusses the common methods of discipline that exist in the workplace today. The information presented will help you to treat your employees fairly and avoid possible charges of discrimination relating to disciplinary actions. You will learn how to conduct an investigation and apply an appropriate method of discipline.
Code: HR7V058 This course will help managers to improve overall performance by knowing when and how to take corrective action with problem employees. There are specific disciplinary methods in this course and techniques to ensure compliance. There are also tools and techniques for developing workable solutions with the individual involved and direction on what can be done if efforts are not successful.
Course Code: BS7V167 Business ethics is no longer a subject reserved for executives and managers. Employees on the front line who deal with customers, suppliers, competitors, and their peers are expected to make good decisions everyday based on the organization's values and contemporary standards in business ethics. If they do not, the cost to their organization impacts both their finances and their reputation. This course helps you understand the importance of recognizing an ethical dilemma and acting accordingly. It helps you make ethical decisions in your daily work life.
Course Code: HR7V063 A motivated and dedicated workforce is the formula for long-term success. This course gives practical suggestions for identifying group and individual motivating factors and mobilizing them to energize employees. There are tools, techniques, and methods for revitalizing the work place and encouraging initiative in each person in order to move everyone forward.
Course Code: BS7V170 Motivated employees don't just happen-they are the result of effective leadership. You will learn how to lay the groundwork for successfully recognizing employee performance, and find out how to identify the recognition methods that your organization offers. There are suggestions for powerful non-monetary rewards and ideas on how to use the job as a way to recognize and motivate. There are also techniques to help you deliver recognition effectively through coaching and feedback.
Course Code: BS7V129 This course is designed to assist individuals in diverse occupations to understand time management and to practice specific techniques to improve their efficiency. The specific techniques presented include making lists, using a personal organizer, handling interruptions and delegating work tasks. The course discusses how time management skills will help you overcome the effects of stress.
Course Code: PD7V123 This course offers everything the business communicator needs to improve his or her public speaking and oral presentation skills. The course contains information on visual aids, verbal signposts, and planning and organizing material. Your self-confidence will increase as you master your material and learn effective, successful public speaking methods. You will learn about the entire oral presentation process, including how to plan, organize, and deliver a presentation.
Course Code: PD7V084 Productive and motivated employees are those who clearly understand what is expected of them in terms of performance and behavior. This course has tools and methods for collaboratively establishing goals and specific performance criteria for all employees. There are tips to help you obtain commitment to the goals and methods to help you review performance goals regularly. It also includes documentation guidelines and techniques to help you get results through effective feedback and positive reinforcement.
Course Code: BS7V146 Understanding business ethics is different from learning other subjects where there is usually one correct answer to a question. In business ethics, there is rarely a correct answer and usually the process of decision-making is as important as the conclusion. Managers need to know how ethical business practices can prevent wrongdoing in their organizations and how ethics can help employees make right choices. This course explains what is meant by the concept "business ethics" and why initiatives to develop and maintain ethical cultures in organizations are more important than ever.
Course Code: HR7V062 Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service catastrophe! Taking this course will keep you aware of some of the pitfalls, show you how to calm angry customers, and resolve their complaints while keeping your cool.
Course Code: BS7V132 This course provides strategies and tips to help assess your emotional state, locate the stressors in your life, and evaluate your expectations, which are a major contributor to burnout. You will be given guidelines to identify the various stages of burnout and methods to recognize where you are in the process. The course focuses on giving you practical techniques for managing your own frustrations and anger and getting back on track. Burnout. Exhaustion. Fatigue. Apathy. It doesn't matter what word you use. You just can't seem to get the energy to perform at your normal level. Find out how you can recognize and avoid burnout so you can achieve a balance and stay on track!
Course Code: BS7V141 After learning to identify the different sources of anger, you will be given tools and methods to help you determine the emotional roots of your own anger and recognize how it manifests in your life. Tips will help you recognize your responses to anger, and give you tools to manage it. You will also be given powerful techniques that will help you use your anger to gain positive outcomes.
Course Code: BS7V139 This course is designed to help participants understand how to implement a 360-degree feedback system. There are many details that make such a system operate effectively. This course discusses the issues that must be considered well before any assessments are conducted, along with the best practices that make implementation successful. The course is designed to help users become more knowledgeable about this method, whether they plan to implement in-house or seek external assistance.
Course Code: HR7V040 This course is designed to describe the essentials of managing anger in an appropriate and constructive manner. While designed specifically for the work environment, the core elements of this training can be applied when you are at home or on the road. The constant pressures and stresses of modern life have resulted in a growing realization that anger control methods should be taught. Rage and violence in the workplace are no longer rare occurrences. While anger is a normal human emotion, the prevalence of toxic anger is dangerous to us all. This course teaches us how to effectively manage anger in all its forms.
Course Code: PD7V121 This course provides an overview of all the courses in the Personal Finance curriculum and helps you take the first step towards taking charge of your financial future. Fill in the profile questionnaire to receive a personalized curriculum for the courses offered in Personal Finance. You will receive a recommended sequence for the courses that you should take.
Course Code: PD7V033 Your personal goals drive the direction of your financial plan, yet many people do not know what their goals are. In this course you will learn how to translate your personal dreams into specific, realistic financial goals, and learn how to prioritize and balance short-term and long-term goals. This is one of the four core courses in the Personal Finance curriculum.
Course Code: PD7V036 The first step in developing any financial plan is to gain a clear understanding of your current financial situation. This course helps you build a net worth statement based on your assets and liabilities, examines your cash flow, savings rate and emergency fund. It also explains what these numbers can tell you about your current financial situation and explores strategies to improve your future financial health. This is one of the four core courses in the Personal Finance curriculum.
Course Code: PD7V034 Time can be your best ally and your worst enemy when planning for your financial future. Time can help your investments grow, but can make your debts balloon through interest. Time can also affect the purchasing power of your money through inflation. In this course you will take a closer look at how time can affect the value of your money. You will explore compound interest and learn about the Rule of 72. You will learn how inflation impacts investing and how to account for inflation when developing your personal plan.
Course Code: 4VBAB035 Getting too far into debt is the biggest and most common financial mistake that consumers make. This course looks at the different types of credit available for you, what you need to know about your credit rating, and how to differentiate between dumb and smart credit. It also shows you how to turn things around if your debt load has become critical, providing a brief overview of the bankruptcy process.
Course Code: PD7V124 Goal setting is not always easy, as unexpected events can get in the way of even the most dedicated efforts. This course will teach you how to achieve goals by developing a self-initiated contract that formalizes your commitment to your goals. These contracts can be simple or complex, and can be revised and clarified to meet the obstacles you encounter in the pursuit of your goals. You will also learn to use these contracts to set and meet deadlines.
Course Code: PD7V117 The only way to accomplish a goal is to take total ownership of it. This course will teach you different methods of turning a goal into your own, ranging from understanding the nature of doubt, preventing sabotage by the subconscious, to adopting new types of positive behaviors such as role-playing. Using these techniques, you will learn how to become a successful goal setter and achiever.
Course Code: PD7V122 This course will teach you how to properly understand, effectively set, and achieve your goals. You will learn to avoid setting goals that are either unrealistically high or too easily reached. The course also teaches you to understand the difference between goals and dreams.
Course Code: PD7V118 Setting a goal is one thing, but realizing and achieving a goal is something entirely different. This course provides you with tools to set and remain committed to your goals. You will learn how to commit your goals to paper, set timelines, and track your progress.
Course Code: PD7V116 This course is designed to help you unleash your leadership potential. You will learn how to take a stand, achieve a goal, and motivate others. The course explains how most leaders are made rather than born and teaches you to develop your personal leadership power (PLP). This includes using the five principles to increase and effectively use PLP.
Course Code: PD7V070 This course is designed to help participants improve their listening skills through practical exercises and increased awareness of their personal listening styles.
Course Code: PD7V119 People in every walk of life face recurring demands, information overload, increased workloads, and have family and/or community responsibilities and their own personal expectations of what they want for their job, career or family. Busy people need to prioritize. Prioritizing can help in every facet of life. Managing Priorities is a course that will teach you how to use a priority process to achieve meaningful personal and career goals. This course provides numerous techniques and tips that will make priority management a key to successful accomplishments.
Course Code: PD7V120 Productivity is the key to career success. In challenging and competitive times, companies look to their employees to accomplish needed tasks and assure the organization's viability. If companies downsize, the jobs of the most productive employees are secure. When companies decide to promote employees, those with a track record for accomplishing the important work of the organization are often considered for advancement. This course teaches time and task management skills that will make you more valuable to your company and more productive in your personal life.
Course Code: PD7V069 This course is for those who new to or have had limited previous exposure to the Internet. It includes the most common Internet terms, basic navigation information, an overview of the resources available online, and important security information.
Course Code: BS7V163 This course is valuable for anyone who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. There are methods to gather information, neutralize the situation, clarify points of view, and define the conflict. There are also techniques for brokering a win/win situation, gaining commitment from all parties, and following through for complete resolution.
Course Code: BS7V134 This is a practical course with tools and methods to help you prepare to get the results you want. You will learn how to define what you're looking for in a job candidate. You will also be given checklists and discussion guides for asking questions that will produce relevant answers. The course addresses the most common legal pitfalls, how to avoid these pitfalls, and issues you should consider when evaluating a candidate.
Course Code: BS7V153 Litigation and dispute resolution are hot topics in today's business world. A variety of processes exist to resolve disputes arising in the course of commerce. Most businesspeople are familiar with litigation but perhaps not as familiar with ADR - alternative dispute resolution. The course discusses the major civil litigation systems of the world, stages of the lawsuit in the United States, ways in which these lawsuits affect business, and suggestions for reforming the system to reduce its adverse impact, including ADR.
Course Code: HR7V057 This course provides employees with the means to manage time and balance the requirements of work and those of family and personal life in order to satisfy individual needs. This course has tools and techniques for identifying basic values and assuring that efforts and time are spent in ways that bring the most reward and satisfaction.
Course Code: BS7V165 Career planning is a process that requires candid assessment of your accomplishments, goals, talents and most importantly, your future plans. This course focuses on self-analysis and assists in career planning, whether you want to find a new job, make a lateral move, get a promotion, or change careers within the same company. The material covers what you want to do, where you want to do it, financial issues, and more.
Course Code: HR7V044 This course teaches effective coaching techniques, and enables you to help employees improve their work performance through a clearer sense of performance objectives and renewed motivation. You will learn specific and practical suggestions for diagnosing performance problems, understand appropriate actions based on the diagnosis, and be able to implement the coaching process in an effective manner.
Course Code: HR7V046 Employees at all levels are involved in group decisions and problem-solving more than ever before. This course teaches the skills needed to effectively and efficiently lead and participate in meetings. Companies that fail to train employees in these skills can find meetings frustrating and time consuming.
Course Code: PD7V067 This course explains how to proceed once an offer for employment has been made. You will learn what to do when you receive an offer, and how to act during the negotiation and acceptance phases of the interviewing process.
Course Code: HR7V049 An effective sales professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company. This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this essential communication skill.
Course Code: BS7V159 The power of networking is evident in various studies of the job search process, which conclude that between 70 and 80 percent of all executive and managerial jobs are obtained through networking. In this course, you will develop your initial network list of names and learn effective ways to begin using this list.
Course Code: HR7V045 This course is designed to present a broad overview of 360° feedback, also called multi-rater or multi-source feedback. This type of feedback system is becoming more popular in organizations, including many of the Fortune 50 Companies and the Federal Government. Given its popularity and widespread use, many organizations are wondering whether such a system will benefit them. This course will acquaint participants with the nature of such systems, how they are used, who is involved, current thinking about concerns and benefits, and what to look for when considering the adoption of such a system.
Course Code: HR7V041 The core element of every manager's job is performance management. Effectiveness in this area is directly determined by how well the manager plans and conducts the year-round and year-end elements of the appraisal process. This course is designed to educate you about the critical elements of the performance appraisal process.
Course Code: HR7V042 One of the common fears for managers and others is speaking in public. This course helps you learn to plan and present your remarks and how to deal with the anxiety that so often accompanies giving presentations. The course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs, and a structure for organizing and formatting a good presentation.
Course Code: BS7V169 This course is designed for all employees. It provides instruction on how to reduce the risks of becoming a victim of the second leading cause of fatal occupational injury in the U.S. It provides information on the environmental conditions associated with workplace assaults, control strategies, and advice on recognizing warning signs and dealing with volatile situations.
Course Code: WV4T064-F7T This course will define and explain the five steps involved in the problem-solving process. The five steps that will help solve any workplace dispute include defining the situation, providing a quick fix if necessary, identifying the root causes, taking corrective action, and evaluating and following up.
Course Code: PD7V076 This course will teach you techniques to solve some of your most important business problems. This course defines problem solving, identifies the four absolutes of quality, identifies which problems matter most, explores techniques for selecting problems to solve, and helps the reader understand the benefits of organization and teamwork in solving problems.
Course Code: PD7V075 This course covers the steps of managing a project, from defining the requirements to managing the implementation. You will be given tools and methods for organizing the project activities, focusing on customer needs, and leading the project team to successful completion. There are suggestions for resolving plan and budget conflicts, assessing and documenting changes, and assuring effective coordination and communication, including holding formal project reviews.
Course Code: BS7V162 Mission statements should be developed for every project in order to set goals and objectives, and to provide guidelines for making decisions. In this course you will learn to develop a mission statement for a project team and project stakeholders. You will learn to establish objectives, manage stakeholder expectations and detail project feasibility.
Course Code: PD7V074 This course is designed to introduce you to project management and increase your understanding of what it is and is not. The course presents definitions, boundaries and basic responsibilities as well as some examples of projects.
Course Code: PD7V073 Delivering high quality products and services is essential to remaining competitive and quality management is a key component at all levels in the organization. Quality management is tied to training, performance, competitiveness and customer satisfaction. This course is designed to provide refresher level training to help you understand the fundamental ideas, principles and tools of quality management.
Course Code: PD7V071 This course provides methods and techniques to help you define your goals and confirm your priorities. By following the Strategies and Tips, you will set high but achievable goals, develop an action plan, and follow through to successful achievement, while anticipating and dealing with roadblocks and diversions. Achieving Personal Goals will get you headed in the right direction and give you tips for making it all happen.
Course Code: BS7V144 This course identifies the potential benefits and pitfalls in managing a "virtual" workforce, gives guidelines for maintaining communication, monitoring productivity, and encouraging peak performance. There are methods for assuring alignment and consistency, and suggestions for preserving important working relationships without the traditional work structure.
Course Code: BS7V154 Meetings can be much more effective if the leader follows a few easy rules. This course outlines those rules, starting with important preparatory decisions and activities to create a focus and set the foundation for a worthwhile meeting. It includes powerful tools and techniques for managing the group interactions, dealing with disruptive behaviors, and bringing the meeting to a close. There are techniques for making sure your meeting gets the results that you intended.
Course Code: BS7V126 This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep the team on track, and tools to measure the productivity and effectiveness. Teams can provide wonderful opportunities for collaboration and innovation. But sometimes, as a leader of a team, you encounter frustrations and roadblocks. Overcome the hurdles that get in the way of your team reaching its goals by leading your team to success with these strategies.
Course Code: BS7V131 Leadership is the most important element of a sales force's success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for improved performance.
Course Code: BS7V155 Covers the one element of a sale that directly leads to income, that is, the closing. This course examines the issues related to preparing and setting the stage for a commitment to buy and takes a look at some of the reasons that this is such a tough step for many aspiring sales professionals. The course also provides techniques and methods for making sure the closing happens.
Course Code: BS7V158 Provides specific strategies that can help a sales person become more confident and competent in making cold calls, and this course has them. It describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results.
Course Code: BS7V157 Everyone must manage the time and energy they have to get the most results for their efforts. For sales professionals, part of this efficiency comes from qualifying sales prospects. This course has tools, techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential pay-off.
Course Code: BS7V152 Identifies the specific selling techniques and strategies that sales people need to be effective over the phone. It gives suggestions for relieving the anxiety of picking up the phone, checklists to make sure you are prepared for that all-important conversation, and techniques for polishing your over-the-phone approach.
Course Code: BS7V156 Includes an overview of the selling process, and provides worksheets and checklists to take you from contact lists through sales calls and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service, doing a competitive analysis, and preparing your sales presentation. There are also practical tips on dealing with customers.
Course Code: BS7V149 Creating shareholder value has become a dominant corporate goal. Today global capital markets, corporate takeovers, mergers and acquisitions are the norm. Corporations find that every decision is intensely scrutinized by pension and mutual funds. These financial institutions all demand that firms focus on increasing shareholder value. This analytical approach has become increasingly important to employees, managers and investors alike as markets have become globally competitive. Participants in this course will learn why increasing shareholder value is the ultimate purpose of firms and why such stock represents a good investment. They will also learn why economic value added and net cash flow are two of the most important measures of a firm's success, how they are measured and why it is used to guide investment decisions. Additionally, participants will learn what characteristics increase the value of firms to investors, how firms create competitive advantage and what strategies firms use to create shareholder value.
Course Code: BS7V032 Alternative dispute resolution (ADR) processes offer businesses a range of settlement and private adjudication options that provide rapid, inexpensive, private and customized methods for resolution. While not appropriate in all cases and subject to constitutional and practical limitations, ADR processes can be used advantageously in many disputes. Business managers should be thoroughly schooled in ADR applications.
Course Code: HR7V061 This is a comprehensive course designed for all employees. It defines sexual harassment, provides examples of what constitutes sexual harassment, and outlines the steps employees and employers can take to prevent and respond to sexual harassment in the workplace. [Primary Regs: Title VII, Civil Rights Act of 1964
Course Code: SH2T020-F7T This 25-minute overview course is designed to provide awareness or refresher training on recognizing and preventing sexual harassment, including examples of sexual harassment and steps employers and employees can take to prevent and respond to sexual harassment in the workplace.
Course Code: SH2T013-A5T This course is the first of two course modules designed to meet the training requirements for supervisors under California bill AB 1825. This first module defines sexual harassment and outlines the steps you and your employer can take to prevent and respond to sexual harassment in your workplace. The course reviews the supervisor's responsibilities in creating a workplace that is free from sexual harassment.
Course Code: SX4T022-F7T This course is the second of two course modules designed to meet the training requirements for supervisors under California bill AB 1825. This module is intended to expand on the fundamentals covered in Part 1 and provides a deeper understanding of key terms and concepts associated with sexual harassment. It also provides opportunities to practice and apply the concepts learned.
Course Code: SX4T023-F7T The interview is the most critical activity in your effort to change jobs within your company. It is the product of all your self-analysis, preparation and self-marketing skills. This course looks at different aspects of interviewing, including body language, dynamics of interviewing, questions you will be asked, questions you should ask, and interviewing in unusual settings.
Course Code: BS7V048 Job Candidates will find that this course gives them the A-to-Z of interviewing for a new job. The Strategies and Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewer's questions. Key Points will help you promote your best image and create a positive impression. You will learn how to follow up with the interviewer and how to negotiate the best offer if you are selected.
Course Code: PD7V143 Goal setting with others can strengthen your ability to reach your goals. This course teaches you about the benefits of mutual goal setting. You will learn how to pursue multiple goals, overcome obstacles, and achieve long-term goals.
Course Code: PD7V068 This course provides training in recognizing the signs of stress, defining its effects, learning how to control and relieve stress and developing skills for resolving conflict. The course helps you learn to manage and deal with everyday stressful situations in and out of the workplace.
Course Code: SM4T085-F6T This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course also includes tools to aid you in tracking results and implementing corrective action.
Course Code: BS7V140 This course provides an introduction to effective telephone techniques. Many people overlook the importance of telephone communications, yet the telephone is the most common means for customers to contact a firm. Lack of understanding about effective telephone techniques can lead to a loss in sales or customers. This course will teach skills that help boost organizational success and professionalism.
Course Code: PD7V078 This course presents an overview of the Family and Medical Leave Act of 1993 (FMLA), which requires employers of a certain size to allow employees to take unpaid, job-protected leave in certain situations. It discusses employer and employee eligibility and highlights employer responsibilities, as well as providing practical tips on complying with these responsibilities.
Course Code: HR7V060 This course addresses the nuts and bolts of time management-tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and time-wasters, along with suggestions for getting rid of them. It provides tips for organizing your materials and your surroundings for more efficiency, and has other practical suggestions for taking control of your time and your life with simple, tried-and-true tools and techniques.
Course Code: BS7V148 In almost every business transaction a contract is made. This course will help you understand the elements required for a valid contract, identif when it is binding, and determine the limitations and scope of agreements. It will also give you information and guidelines on how and when to sever the contract, how to modify it, and how to circumvent potential problems.
Course Code: PD7V151 This course provides the fundamental skills for leading a group including: defining the task, establishing a vision, gaining commitment, and building relationships. The course covers how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips help you foster innovation, provide appropriate direction, and develop and maintain positive relationships.
Course Code: BS7V127 This course helps workers and supervisors better understand and appreciate diversity in the workforce as it relates to things like attitudes toward authority, motivation and teamwork. Students will learn to appreciate opportunities resulting from a diverse workforce, understand the non-discrimination legislation intent and language, identify objectives for a diversity policy and recognize the negative influences of stereotypes and biased attitude.
Course Code: DV4T081-F7T This course provides an awareness level orientation of basic industrial safety fundamentals that is ideal for new employee orientation. It was designed to provide an overview of some of the basic concepts and techniques used in modern industry to protect workers. Course content covers; Hazard Communication, Bloodborne Pathogens, Lockout-Tagout, Confined Space Entry, PPE, Emergency Response Planning, and Respiratory Protection.
Course Code: SO4T074-F6T This course is designed for all employees. It provides instruction on how to reduce the risks of becoming a victim of the second leading cause of fatal occupational injury in the U.S. It provides information on the environmental conditions associated with workplace assaults, control strategies, and advice on recognizing warning signs and dealing with volatile situations.
Course Code: WV4T064-F7T Every work process is part of a larger process that may be made up of smaller ones. Understanding the process flow and scope is the key to establishing 100 percent conformance in a work process. This course will analyze work as a process by identifying the requirements necessary to produce quality work, defining process flow and scope, and looking at inputs and outputs. The course will also show you how to keep quality number one, and examine listening skills to ensure that customer requirements are met.
Course Code: BS7V077
|